About You
As a Service Team Member, you are a proactive problem solver with a strong understanding of facilities operations and management. You excel in dynamic environments, build strong relationships, and ensure client satisfaction by delivering tailored solutions on the ground.
Responsibilities
- Collaborate with clients to identify needs and provide tailored solutions for facility operations and maintenance.
- Conduct on-site evaluations to ensure compliance with standards and recommend improvements for efficiency and safety.
- Serve as a liaison between the operations team, contractors, and clients to ensure seamless communication and execution of projects.
- Develop and implement processes to optimize maintenance schedules and reduce operational downtime.
- Provide technical support and training to field staff, ensuring alignment with organizational standards and practices.
- Track and report on performance metrics, identifying areas for continuous improvement.
- Stay updated on industry advancements and recommend innovative approaches to improve service delivery.
Qualifications
- 3+ years of experience in facilities management, field operations, or a related role.
- Strong technical understanding of industry expertise applied for below.
- Excellent problem-solving skills and ability to make data-driven decisions in the field.
- Strong interpersonal and communication skills to effectively manage client relationships and team collaboration.
- Familiarity with facility management software and tools is a plus.
- Strong inter-departmental communications skills.